Bridge Talk Management
Gary Iles
VP of Global Marketing and Sales
Gary Iles brings 20 years of telecommunications experience to the group, where he leads global marketing, product management and sales. In his role Gary has been committed to progressing our long range vision and designing a cloud-based collaboration and service creation environment capable of supporting global clients' unique needs.
Previously as a director at Level 3 Communications, he led complex customer implementations, launched channel programs and was Director of Product Management over their Enhanced Local VoIP service. As an IT Director at Qwest Communications, Iles led a software development team which delivered an award-winning consumer portal and piloted the first extreme programming initiative. Iles also consulted to the telecommunications industry, including engagements with Global 1000 clients AT&T/Lucent, British Telecom, IBM, and Qwest.
He holds a bachelor's degree in Business Administration in Marketing and Management from St. Edwards University, and a Master's in Business Administration in International Business from the University of South Carolina's Moore School of Business.
Scott Curzon
VP of Business Development, EMEA
Scott joined the group in 2008 and was responsible for estbalishing our presence in the Middle East. Since joining the group he has focused on establishing a client base of over 500 customers throughtout the region and now has overall responsibity for a team of 7 sales people. Scott is based in our Israel office and works closely with his counterparts in Europe and the US.
Michelle Monger
Senior Manager, Account Relationship Team
Michelle worked in the conferencing industry for 12 years and currently manages a team of 30 personnel supporting our customers supporting a seamless transition to our services. Her team provides education and support and work with our customers to find the best solution to meet their meeting requirements, whether that be audio, video or web solutions.
Sally Oxley
Global Customer Services Manager
Sally has 17 years of conferencing experience. She manages the Global Customer Service Function. Her team are an experienced group of individuals based out of the UK, EMEA , North America, Canada, Australia and Hong Kong offices.
Their main objective is to ensure continuous improvement of service delivery, customer loyalty and retention, so should there be an instance where your conference call does not go according to plan, the customer service team will manage the full root cause analysis of the issue, and the implementation of any corrective action that may be necessary to ensure that your conference call runs to your requirements.
The team is also able provide general information and support regarding our conferencing services. They are here to assist with any questions relating to our products, our service delivery and invoicing, and are experienced in providing recommendations on how to get the most from our conferencing service whilst meeting your individual needs.
Sharon Harvey
Global Account Manager
Managing a team of Account Managers responsible for building strategic relationships and promoting high value offerings to meet the customer's needs. Sharon has worked for 19 years within the conferencing industry and 16 of those within the sales environment providing large organisations with global conferencing solutions.
Kelly Woodman
Director of North American Service Delivery and Global Service Uniformity
Kelly has been with the group for over 10 years and is responsible for overall management of all Service Delivery functions within North American (US and Canada), along with global ownership for Training and Enhanced Services. Kelly also maintains global management responsibility for Service Uniformity (consistency and ongoing improvement of global process and procedure to ensure a seamless customer experience). Kelly has over 19 years experience in call center management, with 17 of those years in the conferencing industry specifically.
Jackie Knight
Operations Manager - EMEA Service Delivery
Jackie has been with the group for over 15 years. She has overall responsibility for the day to day operations of the EMEA Service Delivery team which includes, Reservations, Audio Operations and Enhanced Services Web/Audio.
