Careers
Bridge Talk is constantly looking to recruit the best of the best and currently we have several open positions in our office in Kfar Netter, Israel.
We are looking to recruit 2 additional Direct Sales individuals to work under our Business Development Director. You will be assigned a terrority and will be responsible for buidling a client base. Candidates must have a minimum of 2 years direct sales experience in Israel and be fluent in Hebrew and English.
Monthly Salary of up to NIS 15,000 per month + company car and commission.
We are seeing month on month growth of more than 10% and as a result our client base in Israel is now more than 500 customers. As demand for our services continues to increase we are looking to recruit 3 Account Managers who willl be responisble for maintaining relationships with these customers as well as introducing them to other services within the Bridge Talk product range.
Monthly Salary of up to NIS 10,000 per month + commission.
Bridge Talk now has offices throughout the world, and we are now looking for new partners to become Bridge Talk Resellers. We have developed a reseller program that will be available to existing conferencing resellers, start ups, and service companies who are looking to increase their product range. You role will be to deal with incoming enquiries and also find new leads. This role will involve extensive international travel. Candidates must have a minimum of 5 years experience as a Channel Manager and must have excellent written and spoken English.
Monthly Salary of up to NIS 20,000 per month + company car and commission.
Bridge Talk is an equal opportunity employer and we offer our staff a relaxed working environment and a strcutured career path. We also encourage personal development and offer a variety of internal and external training courses. If you would like to apply for any of these positions, or you feel your skill set would add value to our business please send your resume and covering letter to
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GENERAL PURPOSE:
To plan, organize, coordinate, develop and present product and operational training
programs for ACT personnel. Responsible for creating, updating and implementing all
training documentation, plans, classes, Operation, Reservation and QA procedures,
and GRS new build documentation.
DUTIES & RESPONSIBILITIES:
Train all operational resources (First Wave, Temps, New Hires, Levels)
Analyze training needs to develop new training programs or modify existing
programs
Draft and maintain procedures in conjunction with Operations management and
global training departments
Develop training manuals and other educational materials, in conjunction with
global training departments
Identify developmental and educational needs of Operations personnel
(consistently reviewing fault trends and individual employee performance)
Work in conjunction with Marketing and Product team to develop, implement and
train on new products to Operations
Create, in conjunction with Development, all GRS training documentation for new
build roll outs, in conjunction with global training resources
Conduct all training for personnel: Compunetix, GRS, Octave, Elite, WebView,
QA functions, ACTOR, Reservationless set up, RCW set up, channel customer
differences, Conference Director, Medical Marketing, etc
Create training courses for Level Certification and manage Level Certification
process training, testing and sign off
Implement and manage Performance Coaching Initiative Program for operators
Develop and maintain Performance Coaching Initiative Program for reservation
agents, in conjunction with global training resources
Evaluate effectiveness of training programs
Monthly “shopping” of employee base
Research and complete Root Cause Analysis reportsParticipate in product meetings, assist in planning of new product Operations
rollout and training
Escalate and participate in resolution of product issues with Product Team.
Train global operational employees, as necessary (Hong Kong)
Other training as needed/development of new training programs, as needed
Provide First Wave, Primary support, and Reservation’s support as required
Attend weekly fault review meetings
All other duties and projects, as assigned
SUPERVISORY RESPONSIBILITIES:
Support Operations management with coaching of employees
EDUCATION & EXPERIENCE REQUIRED OR RECOMMENDED:
HS diploma or equivalent
Minimum of 2 years teleconferencing experience preferred
Training experience preferred
Must be certified in Level 3 operations
KNOWLEDGE, SKILLS & ABILITIES:
Knowledge of Compunetix software and/or Reservations systems (GRS
preferred)
General knowledge of Word, Excel, PowerPoint and Corel, computers, binding
machines and telephones.
Ability to use multiple approaches when teaching
Developing different approaches for implementing new ideas
Excellent presentation skills
Organizational, project and time management skills
Excellent reading, writing and speaking abilities
